Top ServiceNow Interview Questions & Answers

 Q. what's ServiceNow?

ServiceNow maybe a software platform that supports IT Service Management (ITSM). It helps you to automate IT Business Management (ITBM). This cloud-based platform is meant to supported ITIL guidelines. ServiceNow focuses on service-orientation toward the tasks, activities, and processes.

Q. What does one mean by term "Application" in ServiceNow?

The application may be a group of modules that provides its related information. For example, change application provides the knowledge associated with the change process. It contains modules like create change tickets, view change tickets, etc.

Q. what's the newest ServiceNow interface and when it had been released?

The latest interface is the UI14 interface. It came in Eureka release

Q. the way to enable or disable an application?

Navigate to the "Application Menus" module under the system definition application. Open the respective application that needs to enable or disable. Set active as faithful enable it or set active to false to disable it

Q. what's a view?

The view defines the arrangement of fields on a form or an inventory. For one single form, we will define multiple views consistent with user preferences or requirements.

Q. what's ACL?

An ACL is an access control list that defines what data a user can access and the way they will access it in commission now.

Q. What does one mean by impersonating a user? How it's useful?

Impersonating a user means you'll log in to the system as that user and may have felt how the service-now UI is about for that user. This is very useful while testing. For example, if you're required to check that a user can access change shape or not. You can impersonate that user and may test rather than logging out from your session and logging again thereupon user credentials.

Q. Which is that the Parent table for the incident, change, and problem?

 Task table

Q. what's a record producer?

A record producer may be a sort of a catalog item that permits users to make task-based records from the service catalog. for instance, you'll create a change record or problem record using record producer. Record producers provide an alternate thanks to creating records through the service catalog

Q. what's dictionary override?

Dictionary Overrides provide the potential to override several properties of a field in an extended table. for instance, the changing table is extended from the task table. there's a field named status in task table and set as read-only. once we use this field in change shape it'll show be read-only. we will set this to non-read only by using the dictionary override.

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